MICROS Systems, Inc. , a world leader in the provision of information technology systems and solutions for the hospitality and retail industries, is pleased to announce that Great Wolf Resorts, Inc. , North America's largest family of indoor waterpark resorts, has chosen the MICROS OPERA Enterprise Solution and MICROS 9700 Hospitality Management System (HMS) for its 10 resort properties. Deployment to the 8 existing Great Wolf Resort properties is complete with the two properties under construction scheduled for deployment in 2009.
At Great Wolf Resorts central reservation office in Madison, Wisconsin, Great Wolf Resorts utilizes OPERA Reservation Systems (ORS) for reservation delivery and OPERA Customer Information System (OCIS) to centrally manage customer information. Furthermore, Great Wolf Resorts utilizes OPERA Web Services (OWS) for real-time web connectivity to book reservations directly into the OPERA Reservation System.
At the property level, the implementations include the OPERA Property Management System (PMS), OPERA Sales & Catering (S&C), OPERA Vacation Ownership System (OVOS), OPERA Activities Scheduler, and MICROS 9700 HMS. Some properties are also deploying MICROS iCare a full-featured customer loyalty application.
"Great Wolf Resorts is the leader in the waterpark industry and continues to differentiate itself from other brands by implementing selected technology that supports its unique requirements, infrastructure, and guest needs," explained Rajiv Castellino, CEO for Great Wolf Resorts. "OPERA and MICROS 9700 provide us a fully integrated suite of applications that allows us to work with one vendor and eliminate the inevitable headaches of deploying and maintaining best-of-breed applications. Moving forward, Great Wolf Resorts will explore the opportunity for other MICROS products to be integrated into our properties."
"We are pleased to welcome Great Wolf Resorts to our distinguished list of customers," said Karen O'Neill, VP of Major Account Hotel Sales. "With Great Wolf Resorts' deployment of this full suite of MICROS products, we have embarked on a mutually beneficial partnership. We look forward to serving its properties well into the future."
About Great Wolf Resorts
Great Wolf Resorts, Inc.(R) , Madison, Wis., is North America's largest family of indoor waterpark resorts and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge(R) and Blue Harbor Resort(TM) brands. Great Wolf Resorts is a fully integrated resort company and owns and/or manages Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; and Blue Harbor Resort & Conference Center in Sheboygan, Wis. Great Wolf Lodge properties are currently in predevelopment and/or under construction in Grapevine, Texas; Grand Mound, Wash.; and metropolitan Charlotte, N.C.
About MICROS Systems, Inc.
MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. More than 220,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in over 130 countries and on all seven continents. Furthermore, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 20,000 hotels worldwide, together with POS and loss prevention products through its subsidiary Datavantage for over 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, VP of Marketing at (443) 285-8144 or (866) 287-4736 or send an email to info@micros.com.
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