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Friday, January 22, 2010
Theme parks & resorts : Pondering safety and legal liability
Over the past 2 months, I have traveled to several different cities and
enjoyed the sights. My travels required me to stay several nights at
various hotels and motels. And it seems to me that, given the times we
live in, even with a reasonable duty of care that innkeepers legally
have to their patrons obvious safety measures seemed to be lacking.
By Greg Van Gompel.
At one hotel I recently stayed at, they had a desk by the elevator banks for a person to ensure that all people who passed by had a room key before entering the elevators. This feature would have been an excellent approach for guest safety, if a person was actually at the desk. In fact, the only time I saw an employee at the desk was on the weekends and then he never even asked me to produce a hotel key before I entered the banks of elevators and proceeded further into the hotel.
If it is considered too expensive to have a person physically at the location, a hotel could install a set of impact-resistant plastic doors that require the guest to insert a room key into before going into the bank of elevators. Some of the hotels I visited had either other public events happening or were part of a casino. In all cases, I was able to walk directly to a bank of elevators, press a button to go to a floor and be off without anyone asking me where I was going. Yes, there were security cameras watching every move of the employees and guests - I’m sure the hotel has my every move on film, but how preventive is that? An enclosed Motel 6 has better security measures.
Since more and more amusement parks are becoming resort destinations and since casinos more and more are becoming a part of the attractions industry, I think it is time to ask how we can keep a more vigilant eye on guest safety. Let’s take a fresh look at access to elevators and other guest areas to make our guests feel more secure - and in fact to make them be more secure. It is fairly routine to secure employee-only areas, but what about our guests?
Image: Shirley MacLaine and Jack Lemmon in Billy Wilder's classic film, The Apartment
See also:
Theme Parks: Paultons Park gets approval for Cobra
Amusement Parks: Paulton's Park pickle - update
Paulton's Park pickle underscores the importance of prior planning approval for new rides or attractions
Waterparks: Chemicals and Safety
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Posted By
Greg Van Gompel
-- At
8:31 PM
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Amusement Parks, Attractions Business, Legal/safety
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